by Jas Faulkner
Here’s the thing about me and customer service: I know there are wonderful people who work the phones and chat lines. They manage to make the experience of correcting someone else’s mess up as painless as possible. Most of the time, I am lucky enough to get one of those hardworking people who are filling a position that is often thankless and hideously underpaid. I love those people. In fact, I usually send letters to call centers and compliment people who make it a point to not provide me with fodder for articles like this one.
However, there are times when I get people who have turned contrarian ineptitude into a piece of performance art that would send Diamanda Galas into a corner to weep softly and wave away a fit of the vapors so she could get back to terrifying unsuspecting music lovers.