Here is a nice post offered up by one of our regulars. Paul Young from Prying1 Books. Please take a sec and check out his site when you have a second. Prying1Books
Back and Forth Again
I recently had a return due to my error in the listing. I had it listed as a ‘signed’ copy and it wasn’t. My error and I own up to it.
I have for listing books a template I use where I ‘fill in the blanks’ and in it I have some opposing statements where I can simply delete one of two sentences or a word that will change the statement. This way ‘Corners not bumped’ can quickly become ‘Corners bumped’.
As shown by my recent experience, ‘errors happen’ (please note how I cleaned that line up) so I’ve now changed the template to read, ‘Not Signed by Author’, so I can remove the word ‘not’ as opposed to deleting the statement as I was doing before.
I was left with a slight dilemma concerning the return. The buyer is in Germany and I’m in the United States. It was a $15.00 book. One that I enjoyed reading but decided against keeping on my personal shelf. The postage was $12.00 from the U.S. to Germany and I figured it would be a similar cost for return postage. Rather than pay for return postage I decided to let the buyer keep the book and had AbeBooks return his entire purchase price (book plus shipping) but not the return postage. I had sent him an email (the second one) telling him of my intentions, for him to keep the book, apologizing and being somewhat, but not overly, obsequious.
So now I’m out $15.00 and am wondering how many more books do I have listed with errors that could be cause for returns. Probably not many but there could be a higher dollar one. I’m already out how much time with just researching, listing, processing, packaging, post office, emails, and learning the AbeBooks return process. Perhaps knowing the ‘how to’ for the last will be useful in the future but I hope not. I will try to do a better job of comparing my book against the listing statement PRIOR to accepting the sale.
Turning from that task I check my emails and have one from BookShop Blog. Bruce had posted a new ‘Link Luv post’ and in reading that I saw below it the clickable line, “Don’t get hung up on your buying mistakes – sell and move on.”
Talk about timely!
Tom Nealon had posted this in August of 07 (Thanks Tom) and although his posting was about a different aspect of bookselling other than returns it still had some sound advice. The comments from others were spot on also. Just what I needed to hear.
SELL AND MOVE ON!
Or in my current situation, “RETURN AND MOVE ON!”
Another recommended read is about corrugated mailers, great idea.