A Chaotically Quirky Book Shop

I recently read a blog that described second hand book shops as possessing Chaotic Quirkiness. Aahh, I thought, that is a much better way to describe my shop. As in better that what a lot of passersby say, anyhow. It makes sense of why I piled books so high on the shelf in front of my desk that they toppled into the window in a book cavalcade. And stayed there. It looked awful. I always meant to tidy them up. I would drive past the shop going somewhere else and with a guilty glance vow to tidy them up the next morning. But as soon as I walked in the door of the shop all such ambition faded away, or more likely, just fell out of my head. Now I can blame the shop’s Chaotic Quirkiness controlling me.
Eventually my second darling daughter (who manages to avoid being affected by Chaotic Quirkiness) took pity on the cascaded books and climbed in the window and stacked them neatly.

...umm - no, not quite this bad (yet)

Directly around where I have my computer and cash register the books in the window are stacked head high to give me a little privacy from the people who liked to press their faces against the glass and stare at me from two feet away. Instead the passers by now all say “Oh I want the book at the bottom.” Even my local Member of Parliament told his aide that funny joke. I visibly restrained myself from grabbing the book (Robert Jordan’s Crossroads of Twilight) and running out and yelling “Hey Tony, come back, come back, I have the book you wanted ” A 3mm pane of glass is not a Cone of Silence.

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Starting a UK Bookstore Part 2

Laura Jenkinson (Jenks) first shared her idea in her introductory post: Bookselling, it’s in the bone

What ‘type’ of bookseller are you?

While in the process – the *slow* process might I add (to update you, I am still waiting around for the bank which, after fourteen days, hasn’t processed my Business bank account because it hasn’t even received my painstakingly completed paperwork through the post yet, meaning Royal Mail have probably ‘lost’ it, meaning I have to start again with photocopying and interminable waiting…ugh…) – of starting my bookselling venture, every person I’ve told about it has been amazingly positive. They are all convinced that what the world needs now is more small bookshops. And, in order to get a handle on what mine will be like, they immediately want to know what kind of bookseller I will be.

I’m coming from the teaching profession, and in my experience everyone thinks they know teachers having sampled a whole range of teaching personalities through their learning career at primary and secondary school, sixth form and University. To prove this point, every stand-up comedian’s show I have ever been to has featured a joke about a teacher (I am a redhead too: I don’t come off well at comedy shows in the UK where ‘gingerism’ is an accepted prejudice and, variously, art form) and everyone laughs because no matter what type of teacher being described, they have experienced it and can identify. It’s not quite the same with booksellers: sadly for the majority buying a book is now akin to visiting the supermarket, a face at a till. Even librarians have a more recognisable stereotype. When I’m explaining my venture it’s immediately obvious I’m not going to be a face at a till, nor am I a ‘crazy old cat-spinster librarian’ (let’s face it, that’s the only stereotype), so those I have spoken to have normally applied their own ‘type’ ideas in their immediate reactions to my news. I have compiled the most popular species contained in these reactions here for your pleasure and, probably, knowing smiles.

Now, those more literary-minded or who are booksellers themselves would possibly have reacted by mentioning Helen Hanff’s enterprising letter-writing Antiquarian at 84 Charing Cross Road, Sylvia Beach’s original Left-Bank Shakespeare and Co. in Paris or the ‘socialist utopia’ version of George Whitman’s, as immortalised in Jeremy Mercer’s memoir ‘Time Was Soft There’(US)/’Books, Baguettes and Bedbugs’(UK). Maybe even Arturo Pérez-Reverte’s antihero Lucas Corso from ‘The Dumas Club’, especially when remade as Polanski’s fantastic The Ninth Gate starring Jonny Depp – the Indiana Jones of Antiquarian Bookselling

http://www.youtube.com/watch?v=9T5mhtHf8T4&feature=related

But I don’t seem to have talked to anyone like that, my friends for the most part representing the majority of people who prefer a tangible stereotype that’s been in the wider media.

(warning: there are numerous UK references in this post. I have included visual references for your education)

Option 1) The Bernard

Over here, the first type people think of is The Bernard (reaction: “Oh! You’re going to be just like Bernard!” or “Oh, like Black Books?”) You might not have Black Books over there, the excellent and cultishly popular (meaning that intelligent people like it because it’s witty) 3-series sitcom written by Graham Lineham (Father Ted? No?) and starring Dylan Moran (you’ll know him, he’s been in … films) as Bernard Black, the Irish, book-reading, wine-swilling misanthrope who doesn’t really like customers. Or selling books.  Here’s a quick guide to Bernard courtesy of YouTube:

httpv://www.youtube.com/watch?v=B3tFEoWNv50

Now, when faced with this reaction I always immediately counter-describe myself as ‘The Anti-Bernard’, because I am female, Irish, will probably provide better, if not actual, customer service, and will not drink on the shop floor unless it’s been a really, really bad day. This is because I would like people to think well of me, and retain their custom. However, really I idolise Bernard. He has no cares. As long as he is reading (or drinking), his life is fulfilling. He seems to have no interest in sales figures, Nielsen book data and whether he should take debit and credit cards, and neither does he practise the art of replenishing stock, selling non-book product, or even marketing, those niggly things necessary to keep afloat. And even though he’s such an unapproachable so-and-so, he still has customers and has *somehow* managed to acquire large commercial premises in the heart of Bloomsbury including storage, kitchen, toilet facilities and residential apartments above.  Currently I am still struggling with my business plan and figuring out how on earth to raise the not insubstantial amount of capital I need to put down a six-month rental deposit on a premises and buy in my first shopful of stock. If Bernard had had to do this, he would have immediately given up and gone back to the pub.

Option 2) The Evan

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My Bookshop, The Reader, was an inspiration

The Reader – Or was it “such stuff as dreams are made on”?

It was a chilly Gurgaon winter morning of the grey yellow variety when moist air clings to the smog and chokes out the sunlight. It was the type of morning that you squint at with one eye and dive back into the snugness of your quilt. It was the sort of morning people call in sick: little toe of the right foot arthritic; feel dizzy when I sit up; cramps in my right hand; cramps in my left thigh … It was on this December morning that I sat bolt upright in bed and announced I was going to open a bookstore.

Incredulous looks from everyone.
“Just like that?” “Just like that!” Premises? Revenue model? Marketing strategy? Everything was ordained to fall into place. No thought required: The Reader it was going to be. And The Reader would be up and running within three months.
opening a bookstoreQuite by accident, a couple of years earlier, I had found this magic-faraway-tree kind of bookstore at Central Arcade, where a tiny lady sat behind a tiny desk. She had a captivating charm that was surpassed only by her knowledge of books: she could talk about any book under the sun. Well, almost. Of course, she knew every book she had on her shelves and rare was the walk-in who left without a bagful of books. Her eyes shone and twinkled whenever we talked about her favourite authors and, as we became friends, I picked up a rudimentary understanding of how the book trade worked.
My inspiration came from Moni and The Word.
When I asked Moni for help in setting up The Reader … all she asked me was “Are you sure you want to do this?” I found a small store at Galleria, which had a flagstone floor: more than anything else, I fell in love with the floor! In less than forty-eight hours, I had the lease drawn up and signed. We set to work with a deadline of two-and-a-bit months and, to set things rolling, I had invitations to the opening of The Reader printed and distributed. Lines had been drawn. Then the frenzy set in. Two months can be a very short time, specially when the “and-a-bit” comfort zone has been spent on arguing about interiors and furniture and haggling about prices with fabricators.
At some point of time thereabouts, good counsel prevailed and I left the decision making to Moni, while I focussed on the execution!

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The Auction

This is Part II of Susan and Caro’s adventure. Part 1 can be found here.. Knowing we had at least six months and possibly a year or even two before the space would be ready for the used book store gave us time to research and plan. Not that we found all the answers we … Read more

An Interview with Sachin Bansal, ex of Amazon India and now CEO of FlipKart.com

Flipkart.com – Read India Read !

While E-commerce in India has a long way to go before it can catch up with some of the western countries, it is surely growing by leaps and bounds. Leading bookstores like Landmark and Crossword have enabled buying books online, thereby catering to a very large market.


A relatively new player in the bookselling space in India, is flipkart.com. Flipkart was founded on 5th September, 2007 by two ambitious and talented young men, Sachin Bansal and Binny Bansal. Both of them are Computer Science graduates from the prestigious Indian Institute of Technology, Delhi, and love what they do with a tremendous passion. Having worked in Amazon India, their love for books coupled with their desire to start on their own soon took concrete shape as they quit and started flipkart.com in 2007. Having started with 50,000 titles, now the number of titles that are available has doubled. What has struck me the most about flipkart.com, is their fantastic service, in terms of delivery time. I have received books a couple of days ahead of schedule, even. Their range of books is also quite commendable.

Having interacted with a couple of members from the flipkart team, here’s an interview: (Inputs from Sachin Bansal, CEO and Co-founder, Flipkart)

flipkart.com

What are the challenges you face as a purely online 24*7 bookstore?

[Flipkart team] Initially when we started out, it wasn’t easy for us to earn the trust of the customer. Our quality of customer service, coupled with the fact that books could be bought at a low transaction size, helped us get trials and gain the trust of customers.

Handling customer complaints, without having a ‘face’ to our customer service proves to be bit of a challenge at times. Not having the ‘display’ advantage, the ‘browsing’ feature and not being able to carry out promotional activities are some other obvious challenges.
The discomfort of paying by cards, on account of security fears is another challenge. We have now tried to address that by introducing the ‘cash-on-delivery’ option.

The fact that highest number of orders and sales get registered during weekends proves to be tough at times for logistics and customer service. The fact that we have to work 24 / 7 and the customer perceptions around it also bring some difficulty (For example, the customer places an order at 12 am and counts the number of hours for delivery right from then!)
In spite of al these challenges (however big or small) we still enjoy and prefer working on the online model because of all its plus points.
Do you think people take one more seriously when one is a bookstore with a physical presence, and then launches into the online business as opposed to a model like yours? (In terms of apprehensions, concerns)

No, it is quite different as we feel that across the world and across business categories, the leaders in the online and offline segments are different. And the largest name in the e-commerce segment, Amazon.com, is an example of this. Customers also view the online business differently from that of the offline business. Therefore there is no advantage for an online store to have an offline presence.

In fact, being a leading offline player can prove to have some disadvantages as people could perceive them as not having expertise in the online model. What is required to run an offline business successfully is very different from what is required to run an online business successfully, whether it is a book store or any other category.

One of the many positive things we keep hearing about Flipkart, is the fantastic range of books that you source. What challenges do you face when you need source books from different countries?

International distributors are far more transparent and easier to work with than Indian distributors. The Indian ecosystem is only beginning to mature and may take time to reach international standards. Yet, our effort is to constantly reach new international distributors so we can provide what our customers desire.

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