Tags : customer

The Customer is Always Right?

I  don’t believe this adage holds true in this day and time. More and more retailers are responding to obnoxious customers with being obnoxious in return. That’s if you can find some one working the floor in a Walmart or other giant warehouse type place.  As  a bookseller in an independent store, how does one […]Read More

An Essential Component of a Bookshop

Liking your customers. OK, if not entirely in love, then at least tolerating their reading habits and purchases, and doing it while seeming to like the customers. Why is this simple thing so essential, and for some, so hard to accomplish? It’s essential for economic reasons. You buy books for the store. You need to […]Read More