Every bookseller knows the importance of great customer service BUT do we really get how important costumer service is, or is it? We pride ourselves on going the extra mile, Continue Reading
by Jas Faulkner Here’s the thing about me and customer service: I know there are wonderful people who work the phones and chat lines. They manage to make the experience Continue Reading
Nothing sends customers into a tizzy faster than a missing package. Once it leaves your hands, there’s only so much you can do to find one of these waylaid packages. Continue Reading
The shipping estimate on the USPS website is lovely, but its not actually guaranteed for most shipping classes. For First Class mail, estimating when it will ACTUALLY arrive vs when Continue Reading
This question has been around for a long time, and naturally I have my firm opinions about what qualities and tasks booksellers should focus on. I’ve had a variety of Continue Reading
As a bookseller at various stores, I can honestly say with, LOL, humility, that I was extremely customer oriented. Too much for one owner who found customers annoying and wouldn’t Continue Reading
Selling strictly online means that we forfeit direct face to face interaction with customers and vice versa. We are not able to ‘read’ one another. Impressions of sincerity, honesty and integrity are filtered when exchanges are made online.