Hiring Staff for the Bookshop

Hiring is that time of incredible potential; gazing into the unknown sea of resumes and plucking out the chosen few who might just take your bookstore to a whole new level, or alternately, have you pulling out your hair and wondering why on earth someone would alphabetize the whole store by title while you’re on vacation (yes, I have heard of this happening to an unfortunate colleague years ago).

Dear "customer"- you're fired!

They may be giving you money, but some customers demand so much of your time that they may actually cost you more than they bring in! some may be so awful that they lose you OTHER customers. How do you tell when it’s time to tell a customer that you just can’t help them?