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Tricks and Treats

Tricks and Treats

by Jas Faulkner If you’re reading this not long after it was written (October 31st, 2013)  you have probably seen the many reports about an anonymous woman in North Dakota who declared that she was indeed passing out candy, but not to children she deemed “moderately obese”.  They would get[Read More…]

Subculture Spoken Here! (Hint: They read! You can sell them books!)

Subculture Spoken Here! (Hint: They read! You can sell them books!)

by Jas Faulkner Fifteen years ago I was browsing in the graphic novels section at Media Play, a now-defunct retailer in Madison, Tennessee.  I had just picked up a trade paperback of Grant Morrison’s The Invisibles, when a young girl who had stepped up to look through the same shelves[Read More…]

(similar to the books sold)

Shipping Large Boxes of Books

Shipping Large sets of books – Protecting your self, your books and your customer A few years ago I got an order for a set of Encyclopaedia Britannica 1910 / 1911 edition. This was a nice set of books. An employee and I wrapped the books two at a time in[Read More…]

by October 1, 2012 Selling Books Online, Work Smarter
Facebook and Customer Communication

Facebook and Customer Communication

This week Circle City Books and Music became the unexpected recipient of more Facebook attention than Tom Cruise’s date registry. Does that sound like an exaggeration? I suppose. But when, on Wednesday, the turnstiles started clicking faster than I could keep up, that’s how it seemed. We created our Facebook[Read More…]

by September 11, 2012 Work Smarter
Is Free Help in the Bookshop Wise?

Is Free Help in the Bookshop Wise?

After church this past Sunday, a 15-year-old girl came to me and asked, “Do you allow free help in your stores?” I told her, “I’ll think about it.” Consequently, it made me think about a number of times I’ve been asked that same question in the past. Sometimes, you don’t[Read More…]

Bookstore Organization

Bookstore Organization

Organization is key.  Maybe this is the librarian in me talking, but if a bookstore is to operate properly it needs to be organized.  If the store isn’t, it costs staff and customer time and that costs the store money.  If the sections of a store aren’t organized the customers[Read More…]

Don’t Invite a Brush-Off!

Don’t Invite a Brush-Off!

Don’t Invite a Brush-Off! “Do you have that new book by So-and-So?” In my shop, the answer to that question will usually be no unless So-and-So is an outstanding northern Michigan author. New books are a small percentage of my store inventory, and about a quarter of those, fiction or nonfiction,[Read More…]

by January 24, 2012 Brick and Mortar Thoughts, Work Smarter

Using SKUs to streamline packing and shipping

If you use any type of inventory software, it probably asks you for a SKU or stock-keeping unit for each item.  SKUs are different than the UPC or the ISBN as they are assigned not simply to a specific title but to a specific ITEM.  You can easily have two[Read More…]

by December 31, 2011 Inventory Management, Work Smarter