Nothing sends customers into a tizzy faster than a missing package. Once it leaves your hands, there’s only so much you can do to find one of these waylaid packages. Tracking SHOULD tell you where it is, but if it wasn’t scanned in at a step, it can appear to vanish in transit. Or sometimes it even shows as delivered, but your customer still doesn’t have it. International shipments can be particularly difficult because tracking doesn’t really work very well once it crosses the border… if at all. At that point, the customer can often the package a lot faster than you can playing phone tag. They just need a little reassurance that it’s not gone, its just temporarily mislaid, and here’s how to get it.
Here’s some common ways to resolve common “where’s my package!?!” woes.
